Privacy Policy

✅ PRIVACY POLICY Effective Date: 01 October 2025 Last Updated: 01 January 2026 ________________________________________ 1. Introduction Solar Business Suite ("SBS", "we", "our", or "us") is a Software-as-a-Service (SaaS) platform designed for solar businesses in India. This Privacy Policy explains how we collect, use, process, store, and protect personal and business data when you access our website, dashboard, mobile applications, or related services ("Services"). For the purposes of the Digital Personal Data Protection Act, 2023, Solar Business Suite acts as a Data Fiduciary with respect to personal data collected through the platform. By using our Services, you consent to this Privacy Policy. This policy complies with: • Information Technology Act, 2000 • IT (Reasonable Security Practices and Procedures and SPDI) Rules, 2011 • Digital Personal Data Protection Act, 2023 • CERT-In Guidelines (2022) ________________________________________ 2. Data We Collect A. Personal Information • Full name • Email address • Phone number • Business name • Designation and role • Login credentials B. Business & Operational Data • Leads and customer data entered by users • Quotations, documents, notes • Tasks, service requests, complaint logs • Uploaded files and images C. Payment & Billing Information Processed via Razorpay: • Transaction ID • Subscription plan details • Billing address • GST details (if provided) • Payment status and history Solar Business Suite does not store full credit/debit card details. D. Technical & Device Information • IP address • Browser and device information • Usage logs • Activity timestamps E. Cookies We use essential and analytics cookies to improve functionality and user experience. Non-essential cookies may be disabled in browser settings. ________________________________________ 3. Purpose of Data Processing We process data to: • Provide subscribed services • Manage subscriptions and billing • Generate reports and analytics • Improve platform performance • Provide customer support • Comply with legal obligations ________________________________________ 4. Legal Basis for Processing (India) We process personal data based on: • User consent • Contractual necessity • Legal compliance • Legitimate business interests ________________________________________ 5. Payment Processing (Razorpay Integration) We use Razorpay as our third-party payment gateway provider. • Payments are securely processed via Razorpay. • Razorpay complies with applicable RBI regulations and PCI-DSS standards. • Recurring subscriptions are processed in accordance with RBI e-mandate guidelines. • Users authorize recurring billing where applicable. Users are encouraged to review Razorpay's privacy policy before completing transactions. Transaction records may be retained as required under Indian tax and financial regulations. ________________________________________ 6. Data Protection & Security We implement reasonable security safeguards including: • SSL encryption • Secure cloud infrastructure • Role-based access controls • Regular security audits • Backup systems However, no system can guarantee 100% security. Users are responsible for safeguarding credentials. ________________________________________ 7. Data Retention We retain data: • While subscription remains active • As required by tax and legal regulations • For legitimate business or security purposes Users may request data deletion upon cancellation. Requests are processed within 30-60 days, subject to legal retention requirements. ________________________________________ 8. User Responsibility Users are responsible for: • Accuracy of data entered • Ensuring lawful collection of their customer data • Proper platform usage SBS is not liable for losses arising from incorrect inputs, misuse, or business decisions made using platform outputs. ________________________________________ 9. Solar Estimate Calculator Disclaimer The Solar Estimate Calculator is provided for informational purposes only. Estimates depend on user input and assumptions. SBS does not guarantee accuracy and is not liable for decisions made based on generated results. ________________________________________ 10. Third-Party Integrations We may integrate with third-party services such as: • Razorpay • WhatsApp APIs • Email service providers We are not responsible for third-party privacy practices. ________________________________________ 11. Data Breach Notification In case of a reportable data breach, affected users will be notified in accordance with Indian law and CERT-In requirements. ________________________________________ 12. Your Rights (DPDP Act) You may: • Access your personal data • Request correction • Withdraw consent for marketing • Request deletion (subject to legal limits) Requests may be submitted via our support email. ________________________________________ 13. Grievance Officer In accordance with Indian law: Grievance Officer: [Name to be inserted] Email: support@[yourdomain].com Response Timeline: Within 30 days ________________________________________ 14. Governing Law This Privacy Policy is governed by the laws of India. Jurisdiction lies exclusively with courts in Udupi, Karnataka.